During our relationship with you, we may collect Personal Data from you. Examples of the types of Personal Data we may collect includes your name, contact details, mailing and delivery addresses, email address, birthday, facial image, your shopping or browsing behaviors, voice recording (from customer service calls) and any other personally identifiable information that you have provided us in any form you may have submitted to us, or in the course of any other forms of interaction between you and us. Where such information pertains to an identified individual – Personal Data may also include network and device data such as IP address and device or advertising identifiers and information we obtain using cookies or other tracking technologies. We may also collect information about you from third-party sources and platforms (including data validation services, authentication service providers, social networking sites, online marketing, and segmentation providers and ad targeting companies) to supplement the information we collect directly from you.
If you provide us with Personal Data relating to a third-party by submitting such Personal Data to us, you represent to us that you have obtained the consent of the third-party to provide us with their Personal Data for the respective purposes.
We take the protection of your personal data seriously and will process your personal data fairly, lawfully, and transparently. This privacy notice describes the personal data we are collecting about you and how it is used.
We will only collect and use your personal data for the following purposes, to:
• fulfill your order(s)
• fulfill orders made on your behalf (e.g. e-gift card orders)
• communicate with you following a “refer a friend” nomination
• keep you up to date with the latest offers and trends
• give you a better shopping experience
• help us to make our marketing more relevant to you and your interests
• improve our services
• meet our legal responsibilities
When you may give us your Identity, Contact, Financial, Transaction, Profile, and Marketing and Communications data (as described above) by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise. This includes personal data you provide, for example, when you:
Third parties – we may receive personal data about you from various third parties, including:
We may use and disclose your Personal Data for purposes necessary to provide you with our products as services, including to:
In addition, we may use and disclose your Personal Data for the following purposes, to:
We may also use or disclose your Personal Data for secondary purposes in accordance with Applicable Laws, or with your further consent. Finally, we also collect information about you on an aggregated and anonymous basis – in order to conduct an internal analysis of traffic patterns within our Website. This information is used by us to administer and improve our education and training products and services.
In relation to our use of your Personal Data for the Purposes or Additional Purposes, we may disclose your Personal Data to:
We do our best to minimize the disclosure of your Personal Data to the information necessary to perform the related Purpose or Additional Purpose. However, we may also disclose your Personal Data for secondary purposes if the secondary purpose is related to the Purpose or Additional Purpose and you would reasonably expect us to use or disclose the information for the secondary purpose, otherwise in accordance with Applicable Laws, or with your further consent.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at [email protected]
You have several rights under the data privacy legislation. This includes, under certain circumstances, the right to:
METTHO processes Personal Data in multiple countries. We may transfer your Personal Data to recipients possibly located outside the country where you live. If Personal Data is so transferred, we will comply with Applicable Laws in doing so. This includes: (i) obtaining your consent, unless an exception exists under Applicable Laws or any other laws, and (ii) taking reasonable steps to ascertain whether the foreign recipient of the Personal Data is bound to comply with standards of protection that are at least comparable to the Applicable Laws. Such staff maybe engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy notice.
Brief details of each of these rights are set out below. If you wish to exercise any of these rights, please email us at [email protected]
METTHO uses the services of third-party vendors, who may implement one or more persistent ‘Tracking Technologies’. Advertisements or other services on the Website or Apps may be provided by third-party agencies. These advertisements may also include Tracking Technologies. The collection, use, and disclosure of information, including Personal Data, collected by such third-party Tracking Technologies are subject to the privacy and data protection policies of the third-party vendors and are not under our control. We may use third-party service providers to monitor and analyze the use of our Website.
METTHO may use Google Analytics features based on Display Advertising, including but not restricted to the following: Google Optimize, Remarketing, Google Display Network Impression Reporting, DoubleClick Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting. When you log on to the METTHO website, METTHO with the help of Google Analytics may use your browsing behavior to connect it with any other data that has previously been provided by you, in accordance with this policy. METTHO may also use Facebook Analytics. Facebook Analytics is a behavioral analytics solution that helps to track, measure, better understand, and optimize products and customer experience and provides audience information and unifies analytics across devices and channels.
We welcome feedback and are happy to answer any questions you may have about your data.
We’re continually working on our online store and are open to any suggestions. If you have any questions or proposals, please do not hesitate to contact us.