RETURNING AN UNWANTED ITEM?
We get it, sometimes something just doesn’t work for you and you want your money back. Don’t worry, as long as an item is still in its original condition, we accept returns, subject to the rules below.You can request a refund for ordered products if:
We don’t accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to you and ask you to cover the delivery costs.
DELIVERY COSTS AND PROOF OF POSTAGE
Depending on the options available in your country, you’ll be responsible for the cost of returning any items. We strongly recommend you get proof of postage.
KEEP IT CLEAN ( We do not issue the refund if: )
For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place.
Of course, it’s fine to try an item on like you would in a shop, but please don’t actually wear it. If an item is returned to us damaged, worn, or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). Alternatively, we (at our sole discretion) may choose to reduce your refund to reflect any reduction in the value of an item.
All returned items should be sent in their original condition and packaging where possible, including tags (e.g., shoes should be returned with the original shoe box).
If we notice an unusual pattern of returns activity that doesn’t sit right: e.g. we suspect someone is actually wearing their purchases and then returning them or ordering and returning loads – way, more than even the most loyal METTHO customer would order – then we might have to deactivate the account and any associated accounts. If this happens to you and you think we’ve made a mistake, please get in touch with Customer Care and we’ll be happy to discuss it with you.
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 20 hours. Once the packaging and shipping process has started, it can no longer be canceled.
We’re continually working on our online store and are open to any suggestions. If you have any questions or proposals, please do not hesitate to contact us.