Welcome to METTHO. When you shop with us (or access our services, apps, and websites (our “Websites”)), these terms apply. You can find out more on our Help pages (which also form part of these terms). Of course, if you need anything else, get in touch with Customer Care – we always love to hear from you!
We keep these terms and Help pages updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.
These are the legal terms and conditions under which We supply the products (“Products”) listed on our website www.mettho.com (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. Using our site indicates that you accept these terms and conditions together with our Privacy Notice. We may change these Terms at any time, and the revised Terms will be made available on our Site.
Note that, some of the goods sold through our Websites may not be suitable for under 18s.
When making an Order, you must follow the instructions on the Site as to how to make your Order and for making changes to your Order before you submit it.
When you place an order, you should receive an acknowledgment e-mail confirming receipt of your order. We then carry out a standard pre-authorization check to make sure there’s enough money on the card.
We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).
You must pay for the Order in full at the time of ordering by one of the payment methods we accept on the Site. You must be fully entitled to use the payment method used for purchases. The payment method must have sufficient funds, credit, or other payment facilities to cover the purchase. We are not responsible for the decisions of payment providers to allow you to use their service or provide any warranties or assurances about them. If a particular service is not available to you, you should use another valid payment method. You may elect to store your payment methods in your Account for future purchases.
By making an Order, you expressly authorize us, before accepting your Order, to perform credit and security checks and, where we feel necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit card number, to validate your credit card, to obtain an initial credit card authorization, to conduct loss minimization and anti-fraud measures and to authorize individual purchase transactions.
If you discover that you have made a mistake with your Order after you have submitted it to the Site, please contact Customer Service immediately, although please note we cannot guarantee that we will be able to amend your Order in accordance with your instructions and that fees may be applicable to process a change.
You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method (and will be set out in the acknowledgment email). You can’t change your order – you’ll need to cancel (and/or return the original item(s)), and re-order.
Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account. If you discover that you have made a mistake with your Order after you have submitted it to the Site, please contact Customer Service immediately, although please note we cannot guarantee that we will be able to amend your Order in accordance with your instructions and that fees may be applicable to process a change.
But these terms and conditions, and any Contract between us, are only in the English language. Please note that We may not necessarily keep a copy of your Contract. You should keep a copy of these terms and conditions and your order for future reference.
There’s a lot going on here at METTHO and from time to time our busy METTHOers may price up or describe a product or promo wrongly. If we discover an error for any goods you’ve ordered, we will give you the option of reconfirming your order (at the correct price) or canceling it.
If we can’t get in touch with you, we will treat the order as canceled. If you cancel and you’ve already paid, we will refund you in full.
Prices include VAT (where applicable).
Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the ‘Total Cost’.
RETURNING AN UNWANTED ITEM?
We get it, sometimes something just doesn’t work for you and you want your money back. Don’t worry, as long as an item is still in its original condition, we accept returns, subject to the rules below.You can request a refund for ordered products if:
you do not receive them within the guaranteed time (45 business days not including 2-5 business days processing);
you receive the wrong item;
You can return any item within 7 days of purchase if the item is unused with the original tags still attached; and in the original packaging which must be in the original condition. We’ll even pay for the return delivery!
We aim to refund you within 14 days of receiving the returned item.
If you request a refund for an item during the above time frames but you can’t return it to us for some reason, please get in touch – but any refund will be at our discretion.
We don’t accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to you and ask you to cover the delivery costs.
DELIVERY COSTS AND PROOF OF POSTAGE
Depending on the options available in your country, you’ll be responsible for the cost of returning any items. We strongly recommend you get proof of postage.
KEEP IT CLEAN ( We do not issue the refund if: )
your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place.
Of course, it’s fine to try an item on like you would in a shop, but please don’t actually wear it. If an item is returned to us damaged, worn, or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). Alternatively, we (at our sole discretion) may choose to reduce your refund to reflect any reduction in the value of an item.
All returned items should be sent in their original condition and packaging where possible, including tags (e.g., shoes should be returned with the original shoe box).
If we notice an unusual pattern of returns activity that doesn’t sit right: e.g. we suspect someone is actually wearing their purchases and then returning them or ordering and returning loads – way, more than even the most loyal METTHO customer would order – then we might have to deactivate the account and any associated accounts. If this happens to you and you think we’ve made a mistake, please get in touch with Customer Care and we’ll be happy to discuss it with you.
We may terminate a Contract if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made. We will refund any money received from you using the same method originally used by you to pay for the product. If the refund transaction fails we will advise you of this and make arrangements to process the refund via a different method.
If you wish to cancel your order, please contact our Customer Service Team. Once an order has been processed it cannot be canceled and the item must instead be returned to us in accordance with the returns policy.
At METTHO, we love being able to interact with and chat with you through social media. However, we can’t control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used.
Our newsletter offer is valid for 30 days from the issue date and is only valid one time per person. The offer cannot be used in conjunction with any other offer or voucher on-site and is subject to voucher conditions stated above.
Our new customer offers are valid for 6 months from the issue date, is valid one time per person, has a minimum order value of $99.00, and can only be applied on the first order placed per person. The offer is only applicable on full-price items, cannot be used in conjunction with any other promotional code on-site, and is subject to the voucher conditions stated above.
We’re continually working on our online store and are open to any suggestions. If you have any questions or proposals, please do not hesitate to contact us.